Reports inbox and dashboard
The reports inbox, filters and statuses, the report page with context, screenshots and notes, and the dashboard.
The inbox
Open Reports in the side menu to see every report from all your sites, 20 per page, newest first. Columns: Report, Type, Status, Site, Received. A picture icon means the report has a screenshot.
Filters:
- Search reports…: full-text search over the reports, ranked by relevance. The search box at the top of every page does the same, and also finds report ids.
- Type: All types, Bugs or Suggestions.
- Site: shown when you have more than one site.
- Status: tick the statuses to show; at least one must stay ticked. Done and Declined are hidden by default, so a finished report disappears from the default view. Tick them to see those reports again. Clear filters resets everything.
Reports from visitors who have not confirmed their email yet are not in the inbox until they confirm. See Identifying your users.
Statuses
Each report has one status: New, Triaged, Planned, In progress, Done, Declined or Duplicate. New reports start as New. Change the status on the report page; it saves immediately.
Changing a status is internal: the reporter is not notified.
The report page
Click a report to open it. You see:
- the report text and its page, with Open the page to visit it;
- Context (captured automatically): Browser, Viewport, Screen, Locale, Referrer, Page, plus Console errors and Failed requests;
- Screenshot, if the reporter attached one. The image link is valid for 15 minutes; reload the page for a fresh one;
- Notes: internal notes for your team. Type in "Add an internal note…" and click Add note (up to 5000 characters). Notes are never sent to the reporter; there is no way to reply to the reporter from Userreact;
- Status;
- Issue tracker, to file the report in GitHub. See GitHub;
- Announced in, if the report was posted to Slack or Element;
- Reporter: name, email, site and when it was received.
Visitors cannot vote on reports.
The dashboard
Dashboard shows:
- Widget: whether the widget is installed and reporting, with the snippet and Copy snippet;
- Triage queue: up to six New and Triaged reports waiting for a decision;
- Reports received over the last 14 days, and Reports by domain;
- Open reports: reports that are New, Triaged, Planned or In progress;
- Median time to done;
- Top reporters.